April Cole

16011 Buxley Court ~ Clermont, Florida 34714

407.505.8600

apryl.cole@gmail.com

https://www.linkedin.com/in/aprylcole

 

 

OVERVIEW OF QUALIFICATIONS

* 10+ years as Network Administrator for DoD/U.S. Army resort hotel

* 10+ years Information Assurance Manager for DoD/U.S. Army network

* Systems Analyst 3 for a U.S. Navy network

* 10 years Micros 9700 Point of Sale administration for restaurants, caf�s, and gift shops.

* Award Winning Project Manager for major property wide Point-of-Sale system upgrade

* Shades of Green Employee of the Quarter Spring 2009

* Shades of Green Employee of the Month June 2012

* Department of Defense Secret Security Clearance

* Implementation Specialist III for FLSHOTS immunization database

* Excellent analyzing, troubleshooting and technical support abilities

 

 

CERTIFICATIONS

* CompTIA Security+ ce

* Sans GCIH Global Certified Incident Handler

* Army Information Assurance

* Army Incident Handling

* STAT 5.0 Scanner

* STAT 6.0 Scanner

* REM 3.0 Virtual Training

* VERITAS Backup Exec 10.X

* Defense Acquisition

 

 

 

TECHNOLOGY EXPERIENCE

* Analyzing system logs assuring Information Assurance on U.S. Navy network.

* Administering Information Assurance (IA) controls on U.S. Army network

* Overseeing secure access to data based on federal government policies and regulations

* Managing server hardening according to military Security Technical Implementation Guides (S.T.I.G.s)

* Information Assurance Vulnerability Management (I.A.V.M.s)

* Handling network compliance with Information Assurance Vulnerability Alerts (I.A.V.A.s)

* Micros 9700 POS installation and database administrator

* Application Implementation/User Training

* Tremendous industrial knowledge of numerous technical disciplines, PCI, PII, PKI, etc

* Network Penetration Testing with STAT and Retina Scanners

* NetScreen, Juniper and Watchguard Firewall administration

* Troubleshoot and maintain 150+ workstations and assist 250+ end users

* Functional and Technical System Administration

 

 

 

 

April Cole

16011 Buxley Court ~ Clermont, Florida 34714

407.505.8600

apryl.cole@gmail.com

https://www.linkedin.com/in/aprylcole

 

 

SOFTWARE FAMILIARITY

* DoD/CACI Standard Procurement System SPS PD2

* Network scanning with Retina, STAT 6.0, Wireshark, and Metasploit

* Experience with various Electronic Health Record software applications, such as Allscripts, Office Ally, McKesson Horizon, NextGen, Practice Partner, Meditouch, Acrendo, Medisoft

* Micros 9700 Point-of-Sale installation, programming, and end user assistance

* Symantec Antivirus Corporate Edition/Symantec Endpoint 2010/VERITAS 10/McAfee

* Micros Fidelio OPERA Property Management Software

* Active Directory and Microsoft Exchange 2003/2007/2010

* Intrusion Detection and Web Access Filtering with Trinitron Websense 7

* Microsoft Office Suites 2000/2003/2007

* Netvu/Sunsystems/RMC remote reporting tools configuration

* VMware and virtual environments

 

 

OPERATING SYSTEMS KNOWLEDGE

End User Computers - Windows 98/2000/XP/Visa/7

Servers - Windows Server 2000/2003/2008 VMware and virtual environments

 

 

 

EMPLOYMENT HISTORY

Insight Global, Inc. Orlando, Florida

December 2015 ~ Current

Solutions Analyst at Westgate Resorts

 

�Administration of Point-of-Sale systems for all 28 Westgate Resort properties

�Configuration, installation, interfacing and maintaining POS applications, servers, terminals and peripherals

�Network applications administered include Aloha, Book4Time, Open Bravo, Micros, CounterPoint and Quantix

 

 

 

CACI   Orlando, Florida             August 2014 ~ August 2015

Systems Analyst 3 at U.S. Naval Supply Administration

 

* Maintaining the Sybase database and the Standardized Procurement System by conducting the tasks required including PD2 System Administration module.

* Assisting team in server hardening to meet system compliance with DoD IAVMs and STIGs.

* Running ad hoc and impromptu reports utilizing functional scripts using iSQL.

* Conducting service software and maintenance release upgrades to the software including clause updates.

* On team of professionals for upgrading entire procurement system.

* Maintaining virtual server performance including hardening and periodic review.

* Troubleshooting and resolving disconnects and issues with the processing of contracts and associated documentation.

* Providing assistance to PD2 users on problems encountered during daily operation.  For issues that cannot be resolved, the system administrator will relate the problem to SPS Help Desk and pass the provided resolution back to PD2 users.

* Performing all tasks related to the set-up of users.

* Manage the non-security, general contract support, and template tasks required to support PD2 system configuration activities

 

 

 

Brunet Garcia  Jacksonville, Florida               November 2013 ~ July 2014

Remote Field Trainer /Implementation Specialist III

 

* Experience with various Electronic Health Record software applications, such as Allscripts, Office Ally, McKesson Horizon, NextGen, Practice Partner, Meditouch, Acrendo, Medisoft

* Develop and nurture implementations between FLSHOTS database and doctor�s practices, universities, clinics, and varied health providers.

* Adhere to HIPPA regulations while working with patient records.

* Collaborate with various EHR Technicians to establish interfacing connections between EHRs and FLSHOTS.

* Troubleshoot HL7 message formatting and secured file transmissions.

* Project, plan and complete implementations of individual databases into Florida Department of Health state immunization database.

* Provide ongoing utilization and training support via remote applications such as Go To Meeting and Webex.

 

 

Shades of Green Resort   Orlando, Florida      March 1999 ~ November 2013

Information Technology Specialist/ Network Administrator for U.S. Army

 

* Perform complex system analytics for Armed Forces Recreation Center Resort adhering to the Department of the Army/Department of Defense standard operation procedures and regulations.

* Network administrator including all software and hardware installs for the resort.

* Securities manager overseeing firewalls, DHCP servers,  user education, along with monitoring system performance and behaviors.

* Assure compliance with DoD IAVAs and IAVMs by hardening servers and workstations. 

* Micros 9700 Point-of-Sale installation, programming, and end user assistance.

* Installed Micros terminals, printers, servers and remote management software.

* Maintained the Micros POS database for all 12 property revenue centers.

* Experienced and savvy troubleshooting between databases and credit card processors such as Elavon Merchant Services and Micros POS.

* Server experience with Windows 2000, Windows 2003, and Windows 2008 operating systems on Dell and HP hardware.

* End User workstation experience with numerous operating systems to include Windows 95/98/2000/ME/XP/VISTA/Windows7.

* Property network administrator for 22 physical servers, 12 virtual servers, and 150 end user workstations.

* Websense 7 intrusion detection and web filter administering and monitoring

* Veritas/Symantec backup administrator.

* NetScreen, Juniper, and Watchguard firewall administrator.

* Provide technical advice regarding the maintenance and optimization of network to improve operations and reduce cost.

* Analyze network to determine, recommend, and plan modifications of computers and peripheral equipment for Business Continuity and Disaster Recovery Planning.

 

 

EDUCATION

 

Comptia Security + Online Live Boot Camp ~ Infosec Institute

Advanced Exploitation Techniques ~ LearnSmart Online Classroom

Maintaining Cyber Security ~ DeVry University MOOC

CertMaster Security+ SYO-401 ~ CompTIA

CompTIA Security+ Certification � SY0-401 (2014 Objectives) ~ udemy

Cyber Security ~ udemy

VERITAS Backup Exec 10.X for Windows Servers ~ Symantec

Army REM Virtual Training ~ U.S. Army

Army Retina Scanner ~ U.S. Army

STAT 5.0 Scanner ~ U.S. Army

STAT Scanner 6.0 ~ U.S. Army

CompTIA Security+ 2008: Threat Mitigation ~ U.S. Army

The Database Design Methodology ~ U.S. Army

An Overview of Database Design ~ U.S. Army

Certified Hospitality Supervisor ~ The Educational Institute of the AH&MA

Business Administration ~ University of Tennessee ~ Knoxville, Tennessee

Information Technology and Computer Sciences ~ Florida Engineering Education Delivery System

Computer Information Science ~ Florida Metropolitan University  ~ Orlando, Florida